De Ruyter, Martin L.: search on Z-Library

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1

More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

Ludwig, Stephan, de Ruyter, Ko, Friedman, Mike, Brüggen, Elisabeth C, Wetzels, Martin, Pfann, Gerard

Journal:

Journal of Marketing

Year:

2013

Language:

english

File:

PDF, 193 KB

english, 2013

2

The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers' Narrative Transportation

van Laer, Tom, de Ruyter, Ko, Visconti, Luca M., Wetzels, Martin

Journal:

Journal of Consumer Research

Year:

2014

Language:

english

File:

PDF, 1.14 MB

english, 2014

3

Role stress in call centers: Its effects on employee performance and satisfaction

Ko de Ruyter, Martin Wetzels, Richard Feinberg

Journal:

Journal of Interactive Marketing

Year:

2001

Language:

english

File:

PDF, 207 KB

english, 2001

4

Unraveling the Personalization Paradox: The Effect of Information Collection and Trust-Building Strategies on Online Advertisement Effectiveness

Aguirre, Elizabeth, Mahr, Dominik, Grewal, Dhruv, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Retailing

Year:

2015

Language:

english

File:

PDF, 1.71 MB

english, 2015

5

Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment

Köhler, Clemens F, Rohm, Andrew J, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Marketing

Year:

2011

Language:

english

File:

PDF, 283 KB

english, 2011

6

Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages

Ordenes, Francisco Villarroel, Grewal, Dhruv, Ludwig, Stephan, Ruyter, Ko De, Mahr, Dominik, Wetzels, Martin, Kopalle, Praveen

Journal:

Journal of Consumer Research

Year:

2018

Language:

english

File:

PDF, 1.22 MB

english, 2018

7

Commitment in auditor–client relationships: antecedents and consequences

Ko de Ruyter, Martin Wetzels

Journal:

Accounting, Organizations and Society

Year:

1999

File:

PDF, 1.41 MB

1999

8

Linking perceived service quality and service loyalty: a multi‐dimensional perspective

Bloemer, Josée, de Ruyter, Ko, Wetzels, Martin

Journal:

European Journal of Marketing

Year:

1999

Language:

english

File:

PDF, 484 KB

english, 1999

9

Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting

Ahmad Daryanto, Ko de Ruyter, Martin Wetzels, Paul G. Patterson

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 266 KB

english, 2010

10

Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research

Elisabeth Deutskens, Ad de Jong, Ko de Ruyter and Martin Wetzels

Journal:

Marketing Letters

Year:

2006

Language:

english

File:

PDF, 1.27 MB

english, 2006

11

Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study

Elisabeth Deutskens, Ko De Ruyter, Martin Wetzels and Paul Oosterveld

Journal:

Marketing Letters

Year:

2004

Language:

english

File:

PDF, 1.69 MB

english, 2004

12

Take it or leave it: Using regulatory fit theory to understand reward redemption in channel reward programs

Keeling, Debbie Isobel, Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Journal:

Industrial Marketing Management

Year:

2013

Language:

english

File:

PDF, 853 KB

english, 2013

13

Regulatory fit: A meta-analytic synthesis

Motyka, Scott, Grewal, Dhruv, Puccinelli, Nancy M., Roggeveen, Anne L., Avnet, Tamar, Daryanto, Ahmad, de Ruyter, Ko, Wetzels, Martin

Journal:

Journal of Consumer Psychology

Year:

2014

Language:

english

File:

PDF, 759 KB

english, 2014

14

An assessment of value creation in mobile service delivery and the moderating role of time consciousness

Mirella Kleijnen, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Retailing

Year:

2007

Language:

english

File:

PDF, 343 KB

english, 2007

15

Moments of sorrow and joy

Odekerken‐Schröder, Gaby, van Birgelen, Marcel, Lemmink, Jos, de Ruyter, Ko, Wetzels, Martin

Journal:

European Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 176 KB

english, 2000

16

Antecedents and consequences of role stress of retail sales persons

Martin Wetzels, Ko de Ruyter, Josée Bloemer

Journal:

Journal of Retailing and Consumer Services

Year:

2000

Language:

english

File:

PDF, 164 KB

english, 2000

17

Consumer ethnocentrism in international services marketing

Ko de Ruyter, Marcel van Birgelen, Martin Wetzels

Journal:

International Business Review

Year:

1998

Language:

english

File:

PDF, 329 KB

english, 1998

18

The power of perceived service quality in international marketing channels

de Ruyter, Ko, Wetzels, Martin, Lemmink, Jos

Journal:

European Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 182 KB

english, 1996

19

Consumer adoption of wireless services: Discovering the rules, while playing the game

Mirella Kleijnen, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Interactive Marketing

Year:

2004

Language:

english

File:

PDF, 107 KB

english, 2004

20

Assessing the effect of narrative transportation, portrayed action, and photographic style on the likelihood to comment on posted selfies

Farace, Stefania, van Laer, Tom, de Ruyter, Ko, Wetzels, Martin, Lee, Nick, Lee, MichaelSW

Journal:

European Journal of Marketing

Year:

2017

Language:

english

File:

PDF, 623 KB

english, 2017

21

The role of corporate image and extension similarity in service brand extensions

Ko de Ruyter, Martin Wetzels

Journal:

Journal of Economic Psychology

Year:

2000

Language:

english

File:

PDF, 195 KB

english, 2000

22

E-tailers versus retailers: Which factors determine consumer preferences

Cherie Keen, Martin Wetzels, Ko de Ruyter, Richard Feinberg

Journal:

Journal of Business Research

Year:

2004

Language:

english

File:

PDF, 228 KB

english, 2004

23

Me, Myself, and Future Generations: The Role of Affinity and Effectiveness in the Creation of Consumer Environmental Stewardship (CENS)

Hensen, Niek, Keeling, Debbie I., de Ruyter, Ko, Wetzels, Martin

Journal:

Psychology and Marketing

Year:

2016

Language:

english

File:

PDF, 437 KB

english, 2016

24

Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit and Discourse Patterns of Sentiment in Social Media

Ordenes, Francisco Villarroel, Ludwig, Stephan, De Ruyter, Ko, Grewal, Dhruv, Wetzels, Martin

Journal:

Journal of Consumer Research

Year:

2017

Language:

english

File:

PDF, 912 KB

english, 2017

25

With a little help from my fans – Extending models of pro-social behaviour to explain supporters’ intentions to buy soccer club shares

Ko de Ruyter, Martin Wetzels

Journal:

Journal of Economic Psychology

Year:

2000

Language:

english

File:

PDF, 252 KB

english, 2000

26

Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets

Marcel van Birgelen, Ko de Ruyter, Martin Wetzels

Journal:

Industrial Marketing Management

Year:

2001

Language:

english

File:

PDF, 73 KB

english, 2001

27

Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams

Ko de Ruyter, Ad de Jong, Martin Wetzels

Journal:

Journal of the Academy of Marketing Science

Year:

2009

Language:

english

File:

PDF, 386 KB

english, 2009

28

B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude

Pelser, Jan, de Ruyter, Ko, Wetzels, Martin, Grewal, Dhruv, Cox, David, van Beuningen, Jacqueline

Journal:

Journal of Retailing

Year:

2015

Language:

english

File:

PDF, 2.55 MB

english, 2015

29

[Lecture Notes in Computer Science] Persuasive Technology Volume 9638 || The Persuasive Potential Questionnaire (PPQ): Challenges, Drawbacks, and Lessons Learned

Meschtscherjakov, Alexander, De Ruyter, Boris, Fuchsberger, Verena, Murer, Martin, Tscheligi, Manfred

Year:

2016

Language:

english

File:

PDF, 406 KB

english, 2016

30

The dynamics of the service delivery process: A value-based approach

Ko de Ruyter, Martin Wetzels, Jos Lemmink, Jan Mattson

Journal:

International Journal of Research in Marketing

Year:

1997

Language:

english

File:

PDF, 1.02 MB

english, 1997

31

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams

de Jong, Ad, de Ruyter, Ko, Wetzels, Martin

Journal:

Management Science

Year:

2005

Language:

english

File:

PDF, 232 KB

english, 2005

32

Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review

Okazaki, Shintaro, Eisend, Martin, Plangger, Kirk, de Ruyter, Ko, Grewal, Dhruv

Journal:

Journal of Retailing

Year:

2020

File:

PDF, 1.30 MB

2020

33

The role of value in the delivery process of hospitality services

Jos Lemmink, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Economic Psychology

Year:

1998

Language:

english

File:

PDF, 152 KB

english, 1998

34

Consumer Responses to Vertical Service Line Extensions

Jing Lei, Ko de Ruyter, Martin Wetzels

Journal:

Journal of Retailing

Year:

2008

Language:

english

File:

PDF, 300 KB

english, 2008

35

Customer adoption of e‐service: an experimental study

de Ruyter, Ko, Wetzels, Martin, Kleijnen, Mirella

Journal:

International Journal of Service Industry Management

Year:

2001

Language:

english

File:

PDF, 562 KB

english, 2001

36

Customer equity considerations in service recovery: a cross‐industry perspective

de Ruyter, Ko, Wetzels, Martin

Journal:

International Journal of Service Industry Management

Year:

2000

Language:

english

File:

PDF, 350 KB

english, 2000

37

Consumer acceptance of wireless finance

Kleijnen, Mirella, Wetzels, Martin, de Ruyter, Ko

Journal:

Journal of Financial Services Marketing

Year:

2004

Language:

english

File:

PDF, 167 KB

english, 2004

38

Measuring customer service quality in international marketing channels: a multimethod approach

Wetzels, Martin, de Ruyter, Ko, Lemmink, Jos, Koelemeijer, Kitty

Journal:

Journal of Business & Industrial Marketing

Year:

1995

Language:

english

File:

PDF, 121 KB

english, 1995

39

Decomposing the effect of supplier development on relationship benefits: The role of relational capital

Blonska, Agnieszka, Storey, Chris, Rozemeijer, Frank, Wetzels, Martin, de Ruyter, Ko

Journal:

Industrial Marketing Management

Year:

2013

Language:

english

File:

PDF, 461 KB

english, 2013

40

Making SENS: exploring the antecedents and impact of store environmental stewardship climate

Hensen, Niek, Keeling, Debbie I., de Ruyter, Ko, Wetzels, Martin, de Jong, Ad

Journal:

Journal of the Academy of Marketing Science

Year:

2016

Language:

english

File:

PDF, 718 KB

english, 2016

41

Leadership styles in technology acceptance: do followers practice what leaders preach?

van Riel, Allard C.R., Schepers, Jeroen, Wetzels, Martin, de Ruyter, Ko

Journal:

Managing Service Quality

Year:

2005

Language:

english

File:

PDF, 139 KB

english, 2005

42

Marketing service relationships: the role of commitment

Wetzels, Martin, de Ruyter, Ko, van Birgelen, Marcel

Journal:

Journal of Business & Industrial Marketing

Year:

1998

Language:

english

File:

PDF, 115 KB

english, 1998

43

The Marketing–Finance Interface: A Relational Exchange Perspective

Ko de Ruyter, Martin Wetzels

Journal:

Journal of Business Research

Year:

2000

Language:

english

File:

PDF, 84 KB

english, 2000

44

Linking employee confidence to performance: A study of self-managing service teams

Ad de Jong, Ko de Ruyter, Martin Wetzels

Journal:

Journal of the Academy of Marketing Science

Year:

2006

Language:

english

File:

PDF, 1.28 MB

english, 2006

45

[Lecture Notes in Computer Science] Persuasive Technology Volume 9638 ||

Meschtscherjakov, Alexander, De Ruyter, Boris, Fuchsberger, Verena, Murer, Martin, Tscheligi, Manfred

Year:

2016

Language:

english

File:

PDF, 17.89 MB

english, 2016

46

Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences

Marcel van Birgelen, Ko de Ruyter, Ad de Jong, Martin Wetzels

Journal:

International Journal of Research in Marketing

Year:

2002

Language:

english

File:

PDF, 182 KB

english, 2002

47

On the perceived dynamics of retail service quality

Ko de Ruyter, Martin Wetzels

Journal:

Journal of Retailing and Consumer Services

Year:

1997

Language:

english

File:

PDF, 564 KB

english, 1997

48

On the relationship between perceived service quality, service loyalty and switching costs

de Ruyter, Ko, Wetzels, Martin, Bloemer, Josée

Journal:

International Journal of Service Industry Management

Year:

1998

Language:

english

File:

PDF, 396 KB

english, 1998

49

Individual Differences in Motivation to Participate in Online Panels

Brüggen, Elisabeth, Wetzels, Martin, De Ruyter, Ko, Schillewaert, Niels

Journal:

International Journal of Market Research

Year:

2011

Language:

english

File:

PDF, 226 KB

english, 2011

50

Interrenal function in larval Ambystoma tigrinum: II. Control of aldosterone secretion and electrolyte balance by ACTH

Martin L. De Ruyter, Daniel F. Stiffler

Journal:

General and Comparative Endocrinology

Year:

1986

Language:

english

File:

PDF, 837 KB

english, 1986

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